How Do I Make a Return?
Our Simple 15 Day Policy
Sometimes things just don't work out in mail order. Doesn't look like the photo, is too big or small...something just isn't quite right. We understand, so our policy is a flexible as our teeny tiny business can make it. Here it is, in a nutshell:
Did you receive an item from us that does not suit your needs?
Simply mail the item/s you would like to return back to us within fifteen days. Please use the same packaging or similar, via USPS Priority Mail, and enclose a copy of your packing slip, which will identify your order to us. And, because we value your feedback, add a short note on the packing slip telling us why you are returning the item/s.
Shipping Address: PaperPosey 1512 S. Flores Street San Antonio, Texas 78204
We will promptly refund the amount of your purchase, including tax and shipping, upon receipt of the merchandise in good order. Your only cost is return shipping. For orders of more than ten items, a restocking fee of 15% of merchandise total (which does not include sales tax and shipping) will be deducted from your refund.
Did we send you an item that you didn't order, or did an item arrived damaged?
Please call or email us, and we will arrange to pick up the incorrect or damaged item free of charge and send you the correct item. Or, if time no longer permits, we will cancel your original order (at your request) and arrange a pickup of the incorrect shipment.
Toll free phone: Paper Posey Customer Care 1-877-767-3948
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